Legal

Refund Policy

Last updated: November 5, 2026 · Applies to the sobes.ai app and website · English only

1. Scope

This policy applies to purchases of the sobes.ai Pro subscription and credit packs made through our reseller Paddle.com.

2. Refund window

You can request a refund within 14 days of the payment date. This applies to Pro payments and credit packs. Your statutory rights are not affected.

3. How to request

Write to support@sobesai.com with the email of your account and the transaction identifier from the Paddle receipt. Paddle processes refunds to the original payment method. You can also contact Paddle directly at paddle.net.

4. Effect on credits

When a payment is refunded, the corresponding credit grant is revoked. If the credits were already spent, the balance becomes negative and new transcriptions and questions are blocked until it is positive.

5. Subscription cancellation

You can cancel Pro at any time from your account. Pro stays active until the end of the paid period; subscription credits of that period expire at its end, purchased packs remain.